Cookie and Privacy Policy

This privacy and cookie Policy applys to all areas of (the partnership portal) which is operated by the Lead Partner; The Northern Ireland Housing Executive and managed by Clár ICH, Co-ordinator of the communication work package. HANDIHEAT (we, us or our) is a partnership of seven organisations (each organisation is a participating project partner). 

Northern Ireland Hosing Executive

The Northern Ireland Housing Executive was established in 1971 as Northern Ireland’s strategic housing authority. The Northern Ireland Housing Executive offer a range of services to people living in socially rented, privately rented and owner-occupied accommodation as well as working with several other public bodies. The executive offers home improvement grants to homeowners and private tenants.

ARC Healthy Living Centre

ARC Healthy Living Centre is Northern Ireland first Healthy Living Centre. The centre is a registered charity managed by a voluntary Board of Directors. Arc delivers a broad range of initiatives that actively address health inequality encouraging a very strong element of user participation in the planning, development and delivery of service. 

Natural Resources Institute Finland

Natural Resources Institute Finland (Luke) is a public research organisation. Researchers and specialists working in Luke provide new solutions towards the sustainable development of the Finnish bioeconomy and the promotion of new bio-based businesses.  

Claremorris Irish Centre Housing

Clár ICH is an Approved Voluntary Housing Association established in 2000 to develop social housing projects to benefit older people and people with disabilities. Clár ICH is funded by the Community Services Programme administered by Pobal and manages social housing stock, food initiatives as well as delivering energy retrofitting measures and social initiatives. 

Pure Energy Centre

The Pure Energy Centre designs and installs wind and solar systems at global level, provide battery, hydrogen and nitrogen energy storage solutions and supply green fuel fleets. 

Austerland’s Energy Transition

Austurbru advocates in the interest of inhabitants, communities, institutions and companies in East – Iceland. It provides a coordinated and interdisciplinary service related to economy, society, administration, college and continuous education, research, knowledge and culture in East –Iceland.  

Karelia University of Applied Sciences

Karelia University of Applied Sciences (Karelia) expertise in renewable energy solutions support the establishment of new RE schemes across the NPA area. Karelia UAS has been one of the main actors in its area in structural funds projects since 1995. 


This Privacy and Cookie Policy tells you how HANDIHEAT will use information provided by you or collected about you when you use the Partnership Portal you accept. By using the Partnership Portal, you accept this Privacy and Cookie Policy and agree to abide by it. 

HANDIHEAT may revise and update this Privacy and Cookie Policy at any time and will indicate at the top of this page when this Privacy and Cookie Policy was last revised. Please periodically review this Privacy and Cookie Policy, as your continued use of the Partnership Portal indicates your agreement with any changes made of this Privacy and Cookie Policy.


Your personal information 

  • We collect information about you (including name, e-mail, telephone number) when you:
  • Complete forms
  • Provide information when you contact us by e-mail, telephone and letter
  • Provide Feedback
  • When you visit the Partnership Portal by using cookies. 


Use of your personal information

  • We may use the personal information collected about or received from you:
  • To host, administer and improve the Partnership Portal 
  • To process and respond to requests, enquires and complaints received from you
  • To monitor user satisfaction by asking you to participate in surveys and feedback relating to the Partnership Portal and for processing and analysing the results of that survey or feedback internally.
  • To keep our records up to date. 
  • To analyse trends
  • For audit purposes 
  • For other purposes clearly stated on the page or other methods in which you provide your information to us

All information collected by HANDIHEAT may be shared between the HANDIHEAT partners for the purposes listed above.


Sharing information about you

We sometimes use other companies and organisations (third party) to process personal information for us. For example, we may use a third party to provide website hosting services or maintain out IT systems, facilitate the provision of information to you, provide services on our behalf.

We share information, or analysis purposes, with Government Bodies and EU bodies that provide funding to HANDIHEAT or have an interest in our activities. 

We will also share information about you when we are required to so by law, if we have your permission. 



HANDIHEAT will not contact you for marketing purposes, such as notifying you of events, unless you agree to this when you supply us with your information. 



What are Cookies?

A cookie is a small, harmless, text file that normally contains a website name and unique user information (it will not identify you, but the computer you are using). The next rime you visit that site your computer will check to see if you already have a cookie from that site. If there is an existing cookie, your computer will send the information in the cookie to the website, This will allow the site to work out, for example, how long you visit the site and how often, and the pages you looked at. By using cookies, we can improve the way the Partnership Portal works and the relevance of the content for you. You can visit which provided general information about cookies and how you can manage cookies on your device. 



The partnership Portal may contain links to other websites. We are not responsible for the privacy practices of other websites. We recommend that you read the privacy policies of those other websites. 



For further details, please contact us by email as set out in the ‘Contact us’ page at or directly at